SHIPPING POLICY
SHIPPING POLICY
Last Updated: 10 August 2026
Newage Trade Mission Private Limited ("NTM", "Company", "we", "us", or "our") is committed to delivering products purchased through www.ntm.world safely and efficiently.
This Shipping Policy explains the applicable shipping charges, delivery process and other shipping-related terms for orders placed through the NTM website.
1. Shipping Charges
NTM follows the following shipping charge structure:
Orders Below ₹2,000
For orders with a total order value below ₹2,000, a delivery charge of:
₹50 per product
will be applicable.
The applicable delivery charges will be calculated based on the number of products included in the order.
Example:
If an order contains 3 eligible products and the order value is below ₹2,000:
3 products × ₹50 = ₹150 delivery charges
Orders of ₹2,000 or Above
For orders with a total order value of ₹2,000 or more:
No shipping or delivery charges will be applicable.
Example:
If the total eligible order value is ₹2,000 or above, the customer will not be charged any delivery fee.
2. Order Value Calculation
Shipping eligibility will be determined based on the applicable product order value before or after discounts, as reflected during checkout, subject to NTM's applicable pricing and promotional terms.
Where a promotional offer or discount affects the order value, the shipping charge applicable to the final eligible order value may be determined accordingly.
3. Delivery Address
Products will be delivered to the shipping address provided by the customer while placing the order.
Customers are responsible for providing:
Correct name
Complete delivery address
Correct PIN code
Valid mobile number
Other information required for successful delivery
NTM will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
4. Delivery Time
NTM generally aims to deliver products to customers within 5–7 business days from the date of successful order confirmation.
The order processing period generally takes 1–2 business days after successful payment confirmation and order verification. The shipment is then dispatched through the applicable logistics partner for delivery.
Accordingly, customers can generally expect delivery within 5–7 business days, subject to the delivery location and circumstances beyond NTM's reasonable control.
Delivery time may vary depending on:
Delivery location
Product availability
Courier/logistics partner
Order processing time
Weather conditions
Public holidays
Transportation disruptions
Government restrictions
Other circumstances beyond NTM's reasonable control
The 5–7 business day delivery timeline is an estimated standard delivery timeframe and may be extended in exceptional circumstances beyond NTM's reasonable control.
5. Order Processing
Orders are generally processed after successful payment confirmation and verification.
The standard order processing time is 1–2 business days.
During this period, NTM may verify the order, prepare the products for dispatch and arrange shipment through the applicable logistics partner.
Processing time may vary in exceptional circumstances depending on product availability, order volume and other operational factors.
Customers may receive order-related communication through the contact information provided during checkout.
6. Tracking
Where tracking facilities are available, customers may receive shipment tracking information through the registered mobile number, email or other communication channel.
Tracking information is provided by the relevant logistics partner and may be subject to updates or delays.
7. Failed Delivery
Delivery may fail due to circumstances including:
Incorrect or incomplete address
Incorrect PIN code
Incorrect phone number
Customer unavailable at the delivery address
Customer refusal to accept the package
Multiple unsuccessful delivery attempts
Area not serviceable by the logistics provider
In such cases, the shipment may be returned to NTM.
Any additional delivery, return or re-shipping charges, where applicable, may be borne by the customer in accordance with the applicable terms.
8. Damaged Package
Customers are advised to inspect the package at the time of delivery.
If the package appears visibly damaged, tampered with or opened, the customer should document the condition and contact NTM customer support as soon as possible.
For damaged, defective or incorrect products, customers should refer to NTM's Return Policy.
9. Delivery Delays
NTM makes reasonable efforts to ensure timely delivery within the standard 5–7 business day timeframe but shall not be responsible for delays caused by events beyond its reasonable control, including:
Natural disasters
Heavy rainfall or extreme weather
Transportation disruptions
Strikes
Government restrictions
Public emergencies
Technical issues
Logistics partner delays
Other unforeseen circumstances
10. Re-shipping
If a shipment is returned to NTM because of an incorrect address, customer refusal, repeated failed delivery attempts or other reasons attributable to the customer, re-shipping may be subject to applicable delivery charges.
The customer may be required to confirm the correct delivery details before re-shipping.
11. Changes to Shipping Charges
NTM reserves the right to modify its shipping charges, free-shipping threshold or shipping terms from time to time.
Any applicable shipping charge displayed during the checkout process will be considered the applicable charge for that order, subject to applicable law.
12. Contact Us
For shipping and delivery-related queries, please contact:
Newage Trade Mission Private Limited
Address:
B-124, Vidhya Nagar, Hoshangabad Road,
Bhopal – 462026, Madhya Pradesh, India
Phone: +91 7553140473
Email: ntmworld24@gmail.com
Website: www.ntm.world
Last Updated: 10 August 2026
© 2026 Newage Trade Mission Private Limited. All Rights Reserved.